How and when will my order be shipped?
We ship using all major shipping providers (UPS, USPS and FedEx). Orders are usually processed same day and will be shipped within 24 hours. You will be notified if your shipment is delayed for any reason.
How long do I have to return an item for a refund?
Returns made within 30 days from the date of purchase will be refunded, or can be exchanged, subject to any signs of damage or wear. Eligible returns made with the original receipt will be refunded in the original amount and tender. Eligible returns without the original receipt will be refunded at the current selling price in the form of a store credit. Please include a contact number and e-mail so we can reach you with any questions or concerns. All jewelry, accessory and discounted sales are final. Please note that shipping and handling is non refundable.
How do I return an item(s)?
Items may be returned via USPS mail, DHL, Fed-EX or UPS. The item(s) must be securely packed. Please note we are not responsible for any returns that are lost or damaged in transit.
What do I ship my return back in?
It is best to send your return back in the original box you received or a similar box.
Where do I send my return?
Contact us for exact return instructions for your order. Please include the order number.
Do I have to pay shipping for my return?
Yes, customers are responsible for the cost of shipping items back.
How long will it take to process my return?
We do our best to process returns as fast as possible. All returns, be they refunds or exchanges, are processed with in 10-14 business days of being entered into our system.
How will I know when my exchange item has been shipped?
Once your exchange request has been completed an email will be sent to your email address on file.